2000 Highlights

 `_lelo’s goals for 2000 were to improve services for volunteers and producers, bring in new users, and increase channel viewership and awareness. `_lelo’s increased promotion of programming and the channels through press releases, paid advertising, and a variety community outreach activities.

 In their third year of operation, `_lelo’s Kahuku Media Center and the Wai`anae Media Center addressed the communication needs of their respective communities. Both centers offer on-site training and production equipment. In December, the Wai`anae Media Center had to relocate due to the Waianae Boys and Girls Club need for the space which `_lelo had been operating from in Waianae. At the time of this report, a finalized location for the Wai`anae Media Center has not been identified. A potential site currently under negotiation is Waianae High School.

In addition to supporting individuals and organization with their communication needs, `_lelo supported institutional programs, either with direct funding, use of equipment and/or technical consultation. Institutional partners were the Honolulu City Council, City Administration, Hawai`i State Legislature, the Governor’s Office, the Department of Education, The University of Hawai`i, and Leeward Community College.

Public, Educational and Government Access Programming
 
 

Readily available program information is seen as key to improving viewership. In an effort to further publicize our schedule, our monthly program guide was discontinued in February 2000 and in its place were schedules in the HNA and Midweek newspapers. Program listings were also available on the `_lelo’s web site and on the Midweek web site. On-channel promotional spots were created to support regular programs. A viewer hotline was also established inviting viewers to call in with their viewing preferences. Additionally, staff continued efforts to locate existing programming, by contacting local and national organizations and individuals.

The breakdown of original and repeat programming by sector (Public, Education* and Government) follows:
 
 

Due to an upgrade of our Facil database system, the numbers used in the matrix above are accurate as of November 30^th 2000. The numbers for December 2000 were extrapolated. Revised numbers will be sent to DCCA no later than May 2001

*UH and DOE coordinate their own program schedules and are responsible for tracking their own original and repeat hours.

Total Hours of Programming Submitted Not Aired: All programming submitted was aired.

Summary of Complaints & Comments
 
 

The majority of our comments and complaints are geared toward our programming. The Programming department is responsible for tracking and compiling the feedback received by viewers and clients. Verbal complaints regarding services are tracked by our Client Counselors and often resolved by staff. If not, correspondence is directed to the Director of Production Services, who is responsible for guiding the grievance process with our executive director being the ultimate decision maker.

`_lelo’s volunteers and viewers keep a close eye on programming and regularly report programming that they feel has commercial content or otherwise violates `_lelo’s policies. In each case of such a report, staff investigates and follows up with the producer of the program. If commercial content is found, the program is pulled until it’s been corrected. Further, the producer is counseled and, in extreme cases, a producer may face sanctions. Client Counselors receive comments/complaints on the Organization. Issues regarding staff, other volunteers, equipment, `_lelo’s policies and procedures.

January

1/31/00 viewer called to complain that Samoa Ala Mai`a was not airing at the correct time. Called viewer back to give her the correct schedule for Samoa Ala Mai`a.

 February

2/14/00 schoolteacher called to register complaint that we aired program, Final Exit, asked us to pull show as children could see it. Called and explained about our policies on airing programs.

 2/18/00 Caller said Final Exit could have negative ramifications from being aired on our channels especially for those who are suicidal or suffer from depression.

 15 comments and complaints received about the airing of the program, Final Exit.

 March

 April

4/20/00 An `_lelo client called to register commercialism complaint against the program, Agriculture 194, citing Kuhio Grill as receiving commercial endorsement ("come on down"). Referred complaint to client counselor to review tape and render judgement.

Received phone call and thank-you card from an `_lelo client in appreciation to the CC (Client Counselor) Team for assisting with their project.

Trainee complained that it took awhile to receive certification.

Client wanted more equipment allocation than our policy permits.

Client had problem with his airtimes and no one returned his phone call.

May

5/21/00 An `_lelo’s client called to complain that program on Ch. 52 had glitches, dropouts. Checked with Playback and they confirmed that `_lelo’s signal out to Oceanic Cable is clean so problem lies with Cable provider.

Client was concerned that his equipment was misbooked.

 Client wants to air previously-aired program as premiere spots. In our policy for monthly series, the requirement is to turn in at least one new episode a month.

 Trainee complained about training schedule. Her work schedule doesn’t fit any of the classes.

 June

6/15/00 Viewer e-mailed a compliment to us for our wonderful programming.

 6/21/00 Souza from Child & Family Services Organization called to compliment our staff, namely, Justin Kuwamura, for the quick service dispensing info for our Bulletin Board System, Island Info.

 Client was angry because his monthly live show wasn’t booked.

 A client complained because he wanted to book the video projector, but it is only for in-house use. He was going to use it for personal use.

 Client says he can’t find volunteer because they don’t call him back. But the fact is that he doesn’t want to volunteer for other people so others do not want to help him.

 Client upset at his airtimes.

 July

7/11/00 Viewer called to complain about the tv listings in the paper. She preferred our old, in-house program which was discontinued in February 2000. We referred viewer to our website for additional programming info.

 7/12/00 Viewer called in to complain that the music playing with our Bulletin Board system on Channel 54 was offensive to him. He requested "soft Hawaiian" music only to be played during our BB rotation.

 7/12/00 Viewer called to thank us for showing Charlie Rose program, it is her favorite show.

 7/31/00 An `_lelo client called to complain that a hearing Neighborhood Plan Cte Mtg was taped by `_lelo producer, Lillian Hong, yet has not aired. Referred client to Lillian Hong.

Client wants last minute airtimes. Complained that there is none available unless we bumped a show.

 Trainee wondered why he wasn’t certified in studio when he already did the requirements. Trainee didn’t properly communicate with training department, so training didn’t have any documentation.

 Client wanted a senior discount for classes. She refuses to pay.

 Client claims his crew is certified in studio, but there are no records of them taking the class.

 August

8/7/00 Producer for Lawyer’s Live, called to complain that the audio portion of her program aired in Lanikai without audio. Checked audio on tape and it was fine. Checked w/Playback to see if transmission out of `_lelo was okay, it was.

 8/9/00 Producer called to complain that the audio on her show, Reggae Vibe, was muffled. Playback confirmed that audio on tape itself was muffled, not a fault of transmission.

 8/11/00 Caller wants to let us know she really enjoys watching our channels 54 and 55. Receptionist encouraged her to continue watching and come down to join us for an orientation.

 8/27/00 Producer called to complain that his show, Risk-K TV aired without audio. Checked w/Playback Mgr to check the discrepancy logs for any mention.

 8/30/00 Akaka Bill Hearings audio keeps cutting in and out. Playback informed that this was originating on site and not a fault of playback.

 35 positive calls were logged regarding the coverage (5 days) of the historic Akaka Bill Hearings.

 8/31/00 An `_lelo client called to say that there is weak audio and loud hiss on his program. Let client know that it was not originating from `_lelo’s feed out to Oceanic Cable.

 Client thanked the CC Team for returning calls with their programming concerns.

 September

9/17/00 An `_lelo viewer called to complain about a program airing on Ch. 54 VIEWS, which seemed inappropriate for the government channel. Notified her client counselor about complaint and informed client that the program is an issue-oriented Vietnamese language program and appropriate for the "issue-oriented" channel.

 Candidates in Focus- logged over 25 calls thanking us for airing programs and for scheduling information.

 9/19/00 Viewer called to complain about program on Ch. 52 that looked like porn. Checked the program and it did not contain adult content.

 October

Mormon Conference responses over 70 positive calls/letters were received to thank us for broadcasting the bi-annual conference on our channel, 53.

 10/07/00 viewers called to complain that they could not receive Mormon Conference on their channel 53. Checked with Oceanic Cable and verified that they were residents of Military Base that opted not to carry our stations.

 10/25/00 Viewer called to complain that we aired incorrect episode of A Place At the Table. Checked with Playback, and we showed correct tapes but one had excessive footage of old session which aired.

 A Place At the Table a series of 4 discussions about race, gender, ethnicity in Hawaii working toward solutions garnered over 25 calls requesting re-broadcasts and dubs of the four sessions.

 November

Candidates in Focus 2000 General Election coverage of candidates garnered over 30 calls some of which were complaints that not all candidates were taped. Explained to those viewers that only those candidates who responded were taped.

 `_lelo client called to complain that her show didn’t air at correct time. Checked computer and it aired correctly.

 11/6/00 Viewer called to complain about the airing of program, O`ahu Coastline. She doesn’t like their use of the word Yokohama Bay, that it is inaccurate. Forwarded info to producer of program.

 11/14/00 Viewer called to complain that her footage used in show without her permission. Contacted producer and gave information. Producer contacted Leilani and worked out resolution.

11/30/00 Viewer called to ask if we could re-broadcast Hokule`a, Guiding Star. Passed request on to Producers.

 December

12/2/00 Caller wanted to thank us for broadcasting shuttle launch.
 
 

Playback Summary
 
 

The playback department underwent an equipment upgrade of its Playback automation system. Video streaming was also implemented this year and is maintained by the Playback department to ensure live 24 hour a day video streaming on the internet.

 On-channel errors generally fall into three categories: those caused by the client; those resulting from transmission/power problems; and those caused by `_lelo.

The table below details the number of errors in each area.
 
 

Facility Use

 This year there were many changes and additions to the Media Center. In April, due responses to a client survey, the Media Center expanded hours which were 9:30 a.m. to 6:30 p.m. on Sundays to 9:30 a.m. to 10:00 p.m. Opening later on Sundays increased the editing capacity by 20 additional hours and the studio by 4 more hours.

 The center closed for a total of 28 days this year for holidays and inventory. Air conditioning failure caused the Media Center to close for approximately four days this year.

 2,453 studio hours were used, 1,196 EFP van hours were used, 19,013 edit bay hours were used and 29,537 hours were used. This year two mini electronic field packages (EFP) were introduced in January to help with requests for multi-camera switched productions that could not be accommodated by the large production van. The two mini EFP units were used for a total of 1,149 hours. Lightweight mini field cameras were introduced to increase the number of available cameras. Eight of these mini field cameras were made available for client. These mini field cameras were used for 9,052 hours. In November, the Media Center was renovated to accommodate the increased amount of equipment. The result was a more spacious and efficient work space for clients and staff.
 
 

Video Production Training

 In 2000, `_lelo added four new classes to its roster: PD100, Advanced Switcher Effects, Final Cut Pro and AirPak. All of our basic classes were offered monthly. Advanced classes were offered on a by-demand basis.

 For most classes, in order to gain certification students must work on and complete a project, usually a piece under four minutes. The class project allows students who wish to serve as producers, editors and field techs opportunities to practice their skills. This year, 138 projects were completed and 26 remained unfinished. This accounts for the difference between students registered and those certified in Producer, Edit Tech Beginner and Field Tech Beginner.

 In addition to basic training, ten program feedback sessions were offered, called "Coffee Talk," where producers heard from professionals on ways to improve their productions. Sixteen students attended the Media Log class to learn digital/computer-based logging.

 The breakdown on basic training activity by category follows:
 
 

 Volunteer Activity

 As we entered into the new millennium, (Year 2000) there were two major networking activities done to inspire the growth of our volunteer network.

• In the fall of 2000, we held the volunteer event called "Volunteers, Vendors & Vision" or called the VVV Day. This trade show gave volunteers a chance for hands-on experience to check out consumer video production equipment. Cameras, editing and software vendors promoted the latest in technology to our volunteers. `_lelo’s staff produced a live television show during this event. Over 200 spectators and volunteers attended VVV Day.
• The holiday season promoted our biggest extravaganza of the year for `_lelo which was our Volunteer Party. The theme of the party, "The Decade of Stars" was significant in that it recognized ten years of service to the community. Hosted by our very own Volunteer Coordinator, the awards banquet was a huge success. There were over twenty-four (24) major awards given to volunteers for their achievements in video production as well as many gifts/door prizes. Following the awards ceremony a catered dinner and refreshments were served. Over 200 people attend this event.

`_lelo pushed through this great year of successes by promoting the formal intern program. We partnered with University of Hawaii, Hawaii Pacific University and other community non-profit organizations to help with training individuals in video productions. Working directly with our satellite centers (Kahuku and Waianae), we trained over 20 interns/volunteers, who produced over 700 volunteer hours of production and worked diligently to complete 18 productions in 2000.
 
 

Outreach & Marketing

 As part of its goal to increase awareness and use of `_lelo’s services, community outreach and education is priority. Staff is pro-active about scheduling individual and group meetings as a means of educating the public about the purpose and history of community access and to encourage the use of services.
 
 

Some of the organizations contacted by staff last year are:

 Blanch Pope Elementary

Trinity School

Goodwill Industries

Gov’s Conference on Volunteerism

Hoala School

Maryknoll AV Class

Intercultural Communications College

Tzu-Chi-Hong Kong

Chaminade University Media Class

Office of Youth Services

NOVL Conference

HSCA "Let’s get Cookin’"

Department of Parks and Recreation

Wailua High & Intermediate

Common Cause Hawaii (Larry Meacham)

Lion’s Club Honolulu

Tzu-Chi Foundation (Stephanie Fan)

Recycle Hawaii (Suzanne Jones)

Hawaii State PTSA (Carol Nathan)

Public School Caucus (Marcia Linville)

League of Women Voters (Jean Aoki)

Hawaii Animal Sanctuary-(Gina Lay)

Hawaii Tourism Authority-(Casey Asato)

Urban Garden Center-(Shirley Head)

Neighborhood Board Council-(Terri Morris)

HPU (Mark Nitta)

Na Lima Aloha-(Cheryl Kaster, P. May Walker, Joshua Brown, Francine Kenyon)

Hoomalu Ma Kuuloa

Conservative Roundtable-(Val Larson)

Hawaii State Bar Association-(Janna Ahsing)

Pomai & Loeka--Aama Crab video

Home & Community Services (Daintry Bartoldus)

Judiciary History Center-(Lioni Randall)

Rowena Akana’s Office--OHA

Japanese Cultural Center

Filipino Cultural Center

Pacific Women’s Network-(Tricia Nakamura)

Armed Services YMCA-(Jake Jacobs)

Girl Scout Council-(Rory Britten)

The Contemporary Museum-(Heather Lake)

Kalihi Union Church-(Diana Rutledge)

MADD-(Donna Tyler-Guiterrez)

Punanaleo O Waianae

Hawaii Opera Theater-(Eric Haines)

Victoria Ward Centers-(Mitch Wright)

National MS Society-(Lynn Moku)

Nanakuli Neighborhood Housing Project-(Paige Barber)

State of Hawaii Health Fund-(Ron Schwalbaum)

Mental Help Hawaii-(Joanie Shiroma)

Cambell High School-(Rod Martin)

Na Pua No`eau--Kala`i

River Of Life Mission-(Bob Marshon)

Oahu Head Start-(Joanie Ekimura)

Helping Hands Hawaii-(Dena Goodman)

Hawaii International Dislexia Association-(Sally Lambert)

Homeless Awareness Coalition-(Laura Thielen)

DASH-(Mark Suiso)

Pearl City Youth Group-(Brett Bulsego)

Hawaii Shares-(Maria Villa)

Castle Wellness Center-(Beth Davidann)

Christmas in April-(Carol Lee Owens)

Winners at Work-(Christine Grieve)

Borders Books and Music (Window Display)

Assets Schools (Mentoring a class of five students)

Moanalua High School (Contributed to a Grant proposal for Moanalua School)

Honolulu Weekly-(Chris Herrick) (free back page ad for `_lelo for one month)

HPU (Career Fair at to recruit interns for `_lelo)
 
 

Facilitated & Special Productions
 
 

To help organizations that might not otherwise be able to create a program, `_lelo provided a higher-level of production guidance. Staff support included an active role in pre-production, securing volunteer crew, assisting on the shoot and helping during post production. The following is a partial list of staff facilitated projects:

 Akaka Hearings

Candidates in Focus

Capitol Commentary

Junior Miss

Liveline

Millenium Young People’s Congress

O’ahu Speaks

OHA in Focus

US Census Bureau

World Indigenous Peoples’ Conference on Education
 
 
 
 

Summary of Revenue From Sources Other Than Franchise Fees
 
 

The following figures are unaudited. The audited information will be made available in late July, after Board approval of the audit.

$1,078,692.44 was collected in addition to the Oceanic franchise fees. Rent, service fees, tape/publication sales, interest, grant in aid from Waianae Coast Cultural Art Society, and Bishop Museum’s Navigating History: Hokule’a project accounts for the majority of this income. The breakdown on these fees: